Meet the Team

At Gutter & Roof Solutions NW, we have several people who make up our team. Each person is integral to our roofing company, whether that’s taking calls, servicing roofs, or running our office–we are proud of the team we have and the services we provide.


Bill Heeter, General Manager

Bill learned his love of competition, team work, and sportsmanship while playing collegiate basketball at Centralia Community College and Fresno Pacific University. He has been in construction sales and marketing for over 20 years in the Pacific Northwest and President of Gutter Solutions NW for almost seven years. He oversees all aspects of the company and works closely with each of the managers. He enjoys spending time with his family, traveling to exotic locations, and  is  an avid Seattle Seahawks fan … GO Hawks!


  • Don, Operations Manager

  • Fabian Ramirez-Salazar, Roofing Foreman

  • Michael LaDuke, Auburn Gutter Crew #1 Foreman

  • Oscar Soto, Auburn Gutter Crew #2 Foreman


Doug, Canvass Manager / Training Lead

Doug has been with Gutter Solutions NW since 2012 with over 20 years of experience in canvassing and running crews. He was trained in leadership, team building, and coaching through GAF. A very social and reliable person, he is responsible for the training and managing of the canvass crew department. In his spare time, he enjoys spending time with his kids and playing basketball.

Office Staff

Lana, Office Manager / Human Resources

Lana has been working in the bookkeeping and administrative field for over 15 years, six of which are with Gutter & Roof Solutions NW. In addition to those years of experience is a Bachelor’s Degree in Social Science from Washington State University, an Associate’s Degree in Accounting, and Microsoft Office Certification. She is responsible for billing, accounts payable, payroll, company finances & taxes, human resources and general office management.In her spare time she enjoys yoga, reading, scrapbooking, painting, traveling and CHEERING ON THE DENVER BRONCOS!!!

Tracy, Event Coordinator

Tracy chaired and coordinated several charity fundraisers before joining our team. She is the first point of contact for most people calling our office, and always has a warm greeting and a solution to any problem. On top of that she handles financing, home shows, and customer service. As well as keeping the sales team in line! In her free time she enjoys crafty stuff, wood working projects, gardening, and reading.

Company Mascot

Beau, GRSNW Mascot

Here he is! Beau made his first appearance to the office today. He made his rounds and checked out the warehouse and all the employees. He must have found it all satisfactory because he came to the Operations office and went to sleep under the desks.Sadly our previous mascot passed away in June and will be missed dearly.